As a user, you can request deactivation or deletion of an account through Modalku User Service which can be accessed in several ways:
Modalku provides phone service that can be used to submit requests. The requests can be submitted at 09.00 – 18.00 WIB during weekdays.
Live Chat via the Modalku Website or Application
We also provide a live chat that is directly connected to Modalku services. This feature can be accessed via Modalku website or application from 09.00 – 18.00 WIB during weekdays.
You can also send requests to email addresses:
As additional information, in storing and processing data, we always prioritize the confidentiality and protection of our users' personal data.